SCOTTSDALE, AZ.April 30, 2021 – VIP’s Megan Cloud and Marcia Volin has been named a 2021 Mortgage Star by Mortgage Women Magazine. Megan Cloud serves as the Sr. VP/Branch Manager and Marcia Volin serves a Loan Officer.

The following are excerpts found from their question and answers found in the Mortgage Women Magazine.

Megan Cloud Profile

Megan Cloud

How did you get into this field? What keeps you motivated to stay?
I stumbled into the mortgage business when I took a job with a temp agency as a call center loan officer shortly after college. I have a degree in finance; however, it is the passion to serve others that really hooked me. Raised by my grandparents, and a family full of entrepreneurs, owning several service-related businesses, I learned at an early age the value of service and doing right by the customer. I have built my career on the aspects of the business I love – helping and serving others.

Have you had any great female mentors? What is the importance of mentoring and is this something that you focus on?
My first boss in the mortgage industry was a huge mentor of mine. She believed in my abilities long before I ever believed in myself. Mentors help shape, motivate, encourage, elevate, and defend. Mentors keep you going. They challenge you to push harder to become a better version of yourself each day. They help you stay grounded and true to yourself. I am forever grateful for the mentors in my life.

What do you hope to see in the future of the mortgage industry?
More collaboration among lenders, title companies, and other real estate professionals to bring each client a better experience throughout the entire process across the board. If we all learn to focus on respecting, loving, and appreciating each other and our roles within the process, it would be such a beautiful experience for everyone involved.

 

Marcia Volin profile

Marcia L. Volin

How did you get into this field? What keeps you motivated to stay?
I started in this field in 1986. I fell into the position with a job as a loan processor and after four years moved into origination. What has kept me in this industry for all of these years is the satisfaction of helping people get into homes. I love working with first-time homebuyers and the excitement they have owning their first home. I also love that so many past clients now have me helping their kids with their first home purchase.

Have you had any great female mentors? What is the importance of mentoring and is this something that you focus on?
I have actually not had many great female mentors. Most of them have been male but have regardless been great mentors. The people I work for feel very strongly about the sense of community and have a true desire to help people. Not just about the business.

What do you hope to see in the future of the mortgage industry?

I hope to see more value placed on the knowledge of an originator and less movement towards everything being computerized. The industry is moving away from the personal aspect of the origination of a loan. Automation really only works for a small group of well-qualified borrowers and leaves out many people that need help.

 

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