My Name is Leanna Marino. I have been in the Mortgage lending industry for 21 years. For most of those years I specialized as a Senior Processor and Conventional Underwriter, working in Bank Operations. My team concentrated on regions nationwide. We worked detailed and intricate loans such as the 203K Rehabilitation loans as well as the Construction to Perm loans. I have provided training courses for Operation units and Sales Teams to enhance customer service, communication skills, and product education.
Our VIP Power system and services will provide quality service to our customers and be recognized as one of the strongest customer service Lenders. Our customers will see us as lender that is responsive, friendly, knowledgeable, and honest. We will listen to, anticipate, recognize, and satisfy our customer's information needs. We will provide professional, time line awareness, and courteous service.
To be recognized as one of the Strongest customer Oriented Lenders, we must:
- Listen to and understand our customers;
- Make quality customer service a top priority;
- Exhibit excellence in customer service through proactive communications, time management, lending and Real Estate processes, and building enduring customer faith;
- Demonstrate our commitment to customers through respect, knowledge, responsiveness, and producing results;
- Ensure that our staff has access to the tools, training, and resources they need to achieve our customer service goals
I’m delighted to be working with VIP. The power system they have in place fit well with my personal Customer service Philosophy. The most important thing about VIP that validates my choice in business partner is the UNITY of the company. The operations unit is derived of many people, many departments and each using the unique VIP power system. But for all the many voices and hands that escort a loan to close, - in the end they are ONE. The result is an ecstatic home owner and enhancement of realtor relationships.
